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Access & Measurement Responsibility | Our Furniture Store

Access & Measurement Responsibility

This page explains your important role in ensuring a smooth delivery. Please read carefully.

1. Why Measurements Matter

  • Furniture is large and cannot be modified by our delivery team.
  • It must fit through all doors, hallways, and stairs to reach its final spot in your home.

2. What You Must Check

Measure and check all points on the path from the street to the room:

  • Doorways: Front door, apartment door, room door.
  • Staircases: Width, height, and turns on all stairs.
  • Elevators: Interior height, width, and depth.
  • Hallways & Turns: Narrow spaces and sharp corners.

3. Before Delivery Day

Important: You are responsible for checking all access paths before we deliver.

Our company does not visit your home to check measurements before the scheduled delivery date.

4. If Furniture Cannot Enter

  • The delivery will be counted as attempted and completed.
  • The furniture will leave with our delivery team.

5. Extra Charges

If furniture cannot enter due to access issues you did not check, you will be responsible for:

  • All costs for a second delivery attempt.
  • Any extra handling fees.
  • Storage fees, if the item must be held at our warehouse.

6. Customer Agreement

By placing your order, you confirm that you have checked all measurements and access points.

You agree that the furniture you have ordered can physically enter your home and reach the room of your choice.

Please ensure you are certain about access before finalizing your purchase. Contact us if you have questions about this policy.

© Our Furniture Store. This policy is designed to prevent delivery problems and ensure customer clarity.