Payment Policy

At Luxury Brand, we strive to make the payment process as straightforward and transparent as possible. This policy outlines how payments work for both ready-made and custom orders, ensuring clarity for our valued clients. All transactions are handled with the utmost security and discretion.

We offer several convenient payment options to accommodate our clients' preferences:

For custom-made items tailored to your specifications, an advance payment is required before work commences:

• Advance payment ranges from 20% to 50% of the total order value, depending on the complexity and materials required
• Production will begin only after the advance payment has been received and confirmed
• The advance secures your order in our production schedule and covers initial material costs
• You will receive a formal confirmation via email once your advance payment is processed

To maintain our high standards of service and product quality, we require full payment under the following conditions:

• For custom orders: Full payment must be completed before delivery is scheduled
• For ready-made items: Payment is due at the time of delivery
• Products will only be released after full payment confirmation

Should a refund be necessary, we process all requests promptly and transparently:

• Refunds are processed within 3–7 business days from approval
• All refunds are issued through the original payment method used for the transaction
• Cash payments will be refunded via bank transfer or cash pickup at our discretion
• For custom orders, the advance payment may be subject to deduction for work already completed

To simplify transactions and avoid exchange rate complications, we accept payments in one currency only:

International clients may arrange for equivalent PKR transfers through their banks. We do not accept foreign currency directly.

For every transaction, we provide proper documentation for your records:

• Digital invoices are sent via email immediately after payment confirmation
• Printed invoices are provided with physical deliveries upon request
• All invoices include detailed breakdowns of products, taxes, and any applicable charges
• Invoice copies are maintained in our records for 7 years as per regulatory requirements

Timely payments ensure we can maintain our production schedules and deliver your orders as promised:

• Delayed payments will result in corresponding delays in delivery timelines
• Custom orders with late advance payments may be rescheduled in our production queue
• We will send payment reminders 3 days and 1 day before the due date
• For significant delays, we reserve the right to cancel the order and apply applicable cancellation fees