Shipping Policy

Total Processing Time: 4-7 business days before dispatch. Custom pieces may require additional time for craftsmanship approval.

Direct In-House Delivery

All deliveries are handled by our own trained delivery team using company-owned vehicles. This allows us to:

• Maintain complete quality control from workshop to home
• Provide specialized handling for Sheesham wood furniture
• Offer assembly and setup by craftsmen familiar with the pieces
• Ensure consistent service standards across the district
• Provide immediate problem resolution if needed

Vehicle Types

We use appropriate vehicles based on furniture size:

• Small Van: For chairs, tables, and small items
• Medium Truck: For sofas, beds, and dining sets
• Large Truck with Liftgate: For wardrobes, large sectionals, and modular units

Free Delivery Policy

All orders of PKR 100,000 or more receive FREE delivery anywhere in Mandi Bahauddin District, regardless of furniture size or location.

Standard Delivery Charges

For orders below PKR 100,000:

• Mandi Bahauddin City: Flat PKR 1,500
• Phalia & Malikwal: Flat PKR 2,000
• Other Towns (Kotla Haji, etc.): Flat PKR 2,500
• Remote Villages: PKR 3,000-4,000 (quoted before order confirmation)

Additional Services

• Basic Assembly: Included with delivery
• Complex Assembly: PKR 1,000-3,000 based on complexity
• Old Furniture Removal: PKR 500-1,500 (eco-friendly disposal)
• Staircase Carry (above 2nd floor): PKR 500 per floor

To ensure smooth delivery, customers must:

• Provide Accurate Measurements: Verify all dimensions before ordering, especially for custom pieces
• Check Access Routes: Measure doorways, staircases, elevators, and hallways before delivery
• Be Available: Someone 18+ must be present to accept delivery during scheduled window
• Clear Pathways: Remove obstacles from entrance to installation area
• Provide Accurate Address: Include landmarks, nearest main road, and contact number
• Parking Arrangement: Arrange for delivery vehicle parking (if street parking is restricted)

First Failed Attempt

If delivery fails because:

• No one is home during scheduled window
• Address is incorrect or incomplete
• Access is blocked without prior notice

Re-delivery Fee: PKR 1,000 for rescheduling

Second Failed Attempt

If delivery fails again for same reasons:

• Storage charges of PKR 500 per day apply after 3 days
• Maximum storage period: 14 days
• After 14 days, order may be cancelled with 50% restocking fee

Immediate Inspection Required

You must inspect furniture before signing the delivery receipt. Once signed, visible damage claims cannot be processed.

Reporting Timeline

• Visible Damage: Report immediately at delivery (do not sign receipt)
• Hidden Damage: Report within 24 hours of delivery
• Structural Issues: Report within 7 days of delivery

Required Documentation

• Clear photos from multiple angles showing damage
• Video showing damage in context of the piece
• Copy of delivery receipt with notes
• Order number and delivery date

Live Tracking

While we don't offer GPS tracking, we provide:

• Direct driver contact number on delivery day
• Estimated arrival updates every 30 minutes
• Photo confirmation upon delivery completion
• Follow-up call 2 hours after delivery

Delivery Restrictions in Mandi Bahauddin

• Narrow Streets: We assess accessibility before delivery. Alternative solutions may be needed
• Monsoon Season: Deliveries may be delayed during heavy rains for safety
• Public Holidays: No deliveries on Eid, Independence Day, etc.
• Security Zones: Military/restricted areas require prior permission
• Remote Villages: May require specific time windows due to road conditions

Special Handling Requirements

• Multi-Story Buildings: Must have functional elevator for items above 50kg
• Construction Sites: Additional safety requirements apply
• Historic Buildings: Special care needed for delicate structures
• Farm Houses: Access road must support delivery vehicle weight

Inspection Protocol

Upon delivery, you must:

• Inspect all pieces for visible damage BEFORE signing
• Check that all ordered items are present
• Verify dimensions match your order
• Test moving parts (drawers, doors) if assembled on-site

Signing the Delivery Receipt

When you sign the delivery receipt, you acknowledge:

• All items were delivered in good condition
• No visible damage is present
• All ordered items are accounted for
• You accept responsibility for the furniture

Understanding Sheesham Wood

Sheesham (Indian Rosewood) is a natural material with unique characteristics:

• Grain Variations: Each piece has unique grain patterns - this is natural beauty, not defect
• Color Differences: Natural wood color varies between boards and batches
• Knots & Mineral Streaks: Small, sound knots are natural and do not affect structural integrity
• Texture Variations: Hand-finished pieces may have slight texture differences

Natural Wood Behavior

In Mandi Bahauddin's climate, solid wood naturally:

• Expands and contracts with humidity changes
• May develop minor surface checks (tiny cracks) which are normal
• Color deepens with age and exposure to light
• May show joinery lines as wood moves (not structural issues)

Factors That May Cause Delays

• Wood Finishing Time: Premium finishes require proper curing time, especially in humid weather
• Weather Conditions: Heavy rains, floods, or extreme heat affecting transportation
• Craftsmanship Standards: Custom pieces may require additional time for perfection
• Material Availability: Premium Sheesham wood selection for grain matching
• Local Conditions: Road closures, festivals, or local events affecting access

Our Commitment: We communicate proactively about any delays and provide revised timelines. Your satisfaction remains our priority throughout the process.